Frequently Asked Questions
Shipping, International, Packaging, Tracking, Print Quality, Returns, Refunds, Standard Size Options, Custom Framing, Custom Size Prints,
How soon do you ship?
Paper prints, rolled polycanvas and cotton canvas for US orders ship out within 24 hours or by the next business day. Canvas frames, most International orders, and all apparel and swag take longer but are ordered within 24 hours with our print production partners.
How long will it take for my International order?
Depending on the product and delivery address, It can range from 5-20+ working days. We have printing partners in several countries so we can route your order to the closest provider. If you prefer our premium highest quality from our US facility, then we can evaluate the extra freight cost to see how it compares to the printing partner closest to you. It could take much longer for orders shipped from the US.
How are the prints packaged?
Matte paper prints up to 11x14 to US and North America where we ship out are safely secured in clear sleeve adhered to the center of a foam board. There is more about an inch of space as a bumper around all sides. It looks similar to a matted print. The clear bag opens from the exposed side so you can inspect the contents and then keep the print(s) safely stored there until framing. Larger prints are rolled with brown kraft paper on the outside of the roll and a rubber band around the middle. The rubber band keeps the print from expanding into the side and sticking and the rubber band acts as a cushioning bumper. Thick foam sheet pieces cushion each end of the paper roll against the plastic end caps. Rigid, heavy duty cardboard tubes from Uline are used. Our print partners choose appropriate packaging for the prints they ship.
Do you provide shipping with tracking?
Tracking will be provided for every order unless there is not a service option to your address.
What is the print quality?
Orders that we print in-house are with the highest quality setting using professional giclee process. We use a Canon 11 color printer plus color optimizer that is second to none. We also use several 8 color Canon and Epson printers for smaller prints. We print on enhanced matte acid free archival paper that is lightweight enough for shipping and gives the non-reflective look we desire. Under glass, the print can appear shiny if the picture framer does not use glare-free glass.
What is your Return Policy?
In plain English, we will make it right if there is a problem with your order. We are human and make mistakes by sending out the wrong item. Or the delivery service ignores the Fragile, Do Not Bend decals. See the details for our Return Policy.
What is your Refund Policy?
This overlaps our Return Policy. If you do not want a replacement, then we will refund you within 24 hours of receiving the item back. You are responsible for return postage. If there is a problem with your order such as wrong item sent of damaged in transit, then email us photos of the item showing the damage or wrong title. See more details on our Refund Policy page.
Standard Size Options
Most of our print titles are available to fit standard size frames with or without a mat. We no longer sell mats, unless it is a special purchase that is specified in the listing. Many pre-made picture frames include mats for common size prints such as 8x10, 11x14, 16x20, 18x24 and larger. 13x19 prints now can go in the same size frame or with a mat inside a 18x24 frame. Our 12x36in prints fit inside the same size panorama picture frame. 24x36 is a common poster size picture frame.